EXZATECH : An Indo-Bangla Joint Venture :: CALL: +8809612124545
Services: IT Enabled Services

Our key objective is to deliver differentiated services in its chosen vertical markets and understands the customer’s requirements in order to design accurate solutions that help our clients increase their productivity. With this objective, we offer a varied portfolio of IT Enabled Services that deal with solutions including Customer Lifecycle, Back office Lifecycle Management, Process & Outsourcing to a wide range of industries.

ITES involves customized business process re-engineering which simply means taking over a client´s challenge and turning it into a profitable opportunity. This goes through a rigorous process of structuring and infrastructure change to ensure the client´s process is running perfectly. ITES takes all voice based – inbound and outbound call-center services as well as non-voice customer support service and back-office requirements to make sure the client´s work is handled with utmost priority and their challenges solved.

  • Our ITeS Infrastructure:

  • VOICE: VBX, VICI-DIAL PABX system – up to 120 users
  • Outbound: Preview and Predictive Dialer
  • Inbound:ACD, Skills based routing, voice messaging, call queuing, Call recording, Online Call Reporting, health monitoring, network storage, call statistics, real-time call monitoring etc
  • Network Diagram: Our centers all have 6Mb Optic fiber voice lines . Our Internet is backed by a 4Mb uncapped and unshaped ADSL with 4Mb WI-FI as backup, all with seamless switchover.

Our ITeS Infrastructure:

  • Significant improvement in quality and productivity of your business.
  • Fast turnaround of your outsourcing projects.
  • Availability of BPO services 24 * 7.
  • Cost effective business plans and high return on investment.
  • Reduces manpower cost by 50%-60%.
  • Get Expertise Hardcore Professional Skills at low cost.
  • Reduces Infrastructure cost by 40%-50%.
  • Get timely Preparation of Financial records.
  • Better Management Control.
  • Centralized Concentration of Complete Data.
  • Squeezing of Unwanted Managerial Hierarchy.
  • Improve Payment/receivable Cycle.
  • Building Vendor´s confidence.
  • Reduction in additional Liabilities.
  • Effective Debtors and Creditors Management.

What Clients Say

Contact

House # 13 (5th floor), Block # A, Main Road,
Bashundhara Residential Area(Above Basic Bank),
Baridhara, Dhaka, Bangladesh.

Call: +8809612124545 (Saturday – Friday: 9am – 5pm)

Mail: info@exzatech.com

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